Frequently Asked Questions
Some of the common questions we get asked are listed below. If your query isnt answered here, or you would like more information, please do not hesitate to Contact Us
How Far from Heathrow airport you located
We are 3 miles from the terminals.
Is your car park manned?
Yes there are staff on site 24 hours a day.
How long will it take to transfer once we arrive at your car park?
Given normal traffic conditions, about 8 to 10 mins.
Can you cater for disabled passengers?
Yes we provide special service to our disable customers
Are your drivers & chauffeurs staff vetted?
All of our drivers are aged over 25, they are all trained, uniformed and insured. Before appointing them they are thoroughly vetted.
Can we get traffic news for the road conditions near the airport?
How are parking charges calculated on the website
Pre booked parking is charged per day or part thereof. For example if you are travelling on a Monday and returning the following Monday you will be charged for both Mondays.
All prices shown are in GBP. Prices will vary depending on the time of year and when you book.
Can I amend my booking
You can amend your booking by calling 033 3303 4214 up to 24 hours before you are due to arrive at the car park.
Can I cancel my booking
You can cancel your booking at any time simply by calling 033 3303 4214 and confirming your cancellation by email at firstname.lastname@example.org
How late can I make a booking
You can book via our website up to 2 hours prior to your intended arrival at our car park, however, if you ring us on 033 3303 4214 we will let you know if we have last minute availability or simply call in to our site if you happen to be nearby.
What If I return later than the date on the booking
In the event of this happening you can pay for the extra days upon your return to us.
Do I have to leave my keys
Yes you do need to leave your keys with us, they are stored safely in a secure container. We are in close proximity to the Airport and should there be a situation where fire occurs for any reason it may be necessary to move your vehicle.